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Return to shopAt Orrenza, we value customer satisfaction and take pride in offering high-quality women’s watches. However, we understand that sometimes a product may not meet expectations. Our Return Policy is designed to provide full clarity and fairness while maintaining a simple and secure process. Please review the following details carefully before initiating a return.
We accept returns only under specific conditions. To qualify for a return, the following criteria must be met:
The product must be returned within 14 days of the delivery date.
The watch must be unused, unworn, and in its original packaging, including all tags, manuals, and accessories.
The product must not show signs of wear, damage, or modification.
Proof of purchase (order number or invoice) is required for all returns.
If an item fails to meet these conditions, Orrenza reserves the right to decline the return.
Please note that exchanges are not accepted. Each purchase is considered final, and replacement orders must be placed separately.
Before sending any product back, customers must contact our support team via email at contact@orrenza.shop to obtain a Return Authorization. Unauthorized returns, or returns sent without approval, may not be processed or refunded.
Once approved, you will receive instructions on how to ship the product back to us. Please ensure that all details are followed carefully to avoid processing delays.
All return shipping costs and arrangements are the responsibility of the customer. Orrenza does not provide prepaid return labels.
Customers are advised to use a trackable and insured shipping method to ensure that the product reaches our facility safely. We are not responsible for packages lost or damaged during return transit.
Please clearly mark your order number on the outside of the return package to help us identify your return quickly.
All returned products are thoroughly inspected by our quality control team upon arrival. To qualify for a refund, the item must be returned in new and resalable condition, free from damage, scratches, or alterations.
If an item is returned in a condition that does not meet these standards, it may be rejected or subject to a partial refund based on the extent of the wear or damage.
For health and safety reasons, certain products may be non-returnable. These include:
Watches that have been worn, resized, or adjusted.
Customized or personalized items.
Clearance or final sale items.
Orrenza reserves the right to determine whether an item qualifies as returnable under this policy.
Once your return is received, we will inspect it within 3 to 5 business days. You will receive an email notification confirming the outcome of the inspection and whether the return has been approved for a refund.
If approved, the refund will be processed in accordance with our Refund Policy.
Orrenza is committed to assisting you throughout the return process. Our support team is available to answer questions or clarify any part of this policy. We believe in fair and honest handling of every return, ensuring customers feel respected and informed at each step.
Business Name: Orrenza
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (209) 173 0924
Business Email: contact@orrenza.shop
Business Address: 4447 E Rialto Ave, Fresno, CA 93726, USA