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Return to shopAt Orrenza, customer satisfaction is one of our core priorities. We believe in maintaining transparency and fairness in every transaction. This Refund Policy explains how and when refunds are issued, how long processing takes, and what customers can expect during the review period. Please read this policy carefully before initiating a return or refund request.
Refunds are only issued for items that meet all conditions of our Return Policy. This means:
The returned product has been approved after inspection.
The item was received by Orrenza within the allowed 14-day return window.
The item is unused, undamaged, and in its original packaging.
The product was not a final sale, clearance, or customized item.
Refunds will not be granted for products that show signs of wear, modification, or improper handling. Shipping fees, handling charges, and any associated payment gateway fees are non-refundable unless the return is a direct result of an error on our part.
Once your returned item has been received and inspected by our team, you will receive a confirmation email regarding the refund status. If your return is approved, the refund will be processed using your original payment method.
We aim to complete the refund process within 3 business days of receiving the returned item. However, the time it takes for the refund to appear in your account depends on your bank or payment provider and may take an additional 10 days for processing.
Customers are encouraged to retain proof of shipment for all returned items. Orrenza cannot issue refunds for products that are not received or that are lost in transit during the return process.
All refunds are issued through the same payment method originally used at checkout. We do not offer refunds via alternate methods such as checks or cash.
For example:
Payments made by credit or debit card will be refunded to the same card.
PayPal payments will be refunded to the same PayPal account.
Please note that Orrenza cannot influence or expedite the refund posting time once it has been released to your financial institution.
In certain cases, partial refunds may be granted. This may occur when:
The returned product is missing components or packaging materials.
The item shows slight signs of wear or handling.
The return was initiated outside the allowed 14-day window but still approved at our discretion.
If a partial refund is issued, the amount will be clearly stated in your refund confirmation email, along with the reason for adjustment.
Please note that the following fees and costs are non-refundable:
Original shipping cost of $16
Return shipping expenses paid by the customer
Any third-party service or convenience fees charged by your payment provider
If an order is refused or returned due to an incorrect or incomplete address provided by the customer, the reshipping or re-delivery cost will also be the customer’s responsibility.
Orders can only be canceled within 12 hours of placement if they have not yet entered the processing stage. After that time, cancellations may not be possible, as your order may already be packed or shipped.
If you successfully cancel an order before processing begins, a full refund will be issued to your original payment method within 3 to 5 business days.
For shipped orders, customers must follow the Return Policy before a refund can be processed.
If your order arrives damaged or you receive an incorrect item, please contact our customer service within 7 days of delivery. Provide photographs of the product and packaging to support your claim.
Once reviewed, we will offer one of the following resolutions:
A full refund for the product cost.
A replacement (if available and requested).
Store credit for future use.
Refunds for damaged or incorrect items are processed as a priority once the issue is verified. Orrenza will cover return costs only if the damage or mistake is confirmed to be our fault.
If you have not received your refund after 10 business days of approval, please check with your bank or credit card company first. Processing times vary depending on your financial institution.
If you still have not received your refund after verifying with your provider, please contact us at contact@orrenza.shop with your order details, and we will investigate promptly.
Orrenza maintains a strict anti-fraud policy. Refund claims for items that were delivered and confirmed by carrier tracking may be denied if no legitimate issue is presented. We encourage customers to contact us first with any concern rather than filing a dispute or chargeback with their payment provider.
Unauthorized or repeated refund abuse may result in order cancellation or account restriction, as permitted by law.
We aim to make every refund process fair, honest, and efficient. Our team reviews each case individually to ensure every customer is treated with respect and clarity. Orrenza’s policies are built on trust and transparency to protect both our customers and our business.
Business Name: Orrenza
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (209) 173 0924
Business Email: contact@orrenza.shop
Business Address: 4447 E Rialto Ave, Fresno, CA 93726, USA