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Return to shopOrrenza is an online store based in the United States that offers a collection of women’s watches. The store operates exclusively through its official website.
Our business address is 4447 E Rialto Ave, Fresno, CA 93726, USA.
No. You can place an order using guest checkout. Account creation is not required.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Yes. All transactions are processed securely through PCI-compliant payment gateways. Orrenza does not store your payment details.
No. Currently, Orrenza does not charge any sales tax on orders.
We charge a flat shipping fee of $16 on every order, regardless of quantity or destination within the United States.
Handling time is 1–2 business days. Transit time is usually 3–7 business days. The total delivery time is approximately 4–9 business days.
No. Orrenza currently ships orders within the United States only.
Once your order is shipped, you will receive an email with a tracking link. You can use it to check the delivery status.
Please check with neighbors or family members first. If you still cannot locate the package, contact our support team for further assistance.
If the order has not been shipped yet, we may be able to update the address. Once the order is shipped, no changes can be made.
Returns are accepted under specific conditions. Customers are responsible for arranging and paying for their own return shipping label.
No. Exchanges are not offered. You may return the item according to the return policy and request a refund if eligible.
The customer is responsible for the cost and creation of the return shipping label.
Refunds are issued once the returned item is received and inspected. The amount is refunded to the original payment method if approved.
Refunds are generally processed within 7 days after approval. Approval takes 3 Business days. Total refund time is 10 days.
Please contact us immediately with photos of the issue. Our team will review the case and assist according to our return and refund policies.
Orders can be canceled only before they are shipped. Once shipped, cancellation is not possible.
Delays may occur due to courier issues or weather conditions. We will update you if any significant delay happens.
All items are packaged securely to prevent damage during transportation. Packaging type may vary depending on the product.
No. Orrenza does not currently provide product warranties. Each item is inspected before shipment.
You can contact us by phone at +1 (209) 173 0924 or by email at contact@orrenza.shop
Customer service is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT-05:00).
No. Orrenza does not sell or share customer information. Personal data is used only for order processing and communication as described in our Privacy Policy.
Please contact us as soon as possible. We can correct information only if the order has not been dispatched.
No. Orrenza does not currently send promotional messages or newsletters. Updates are shared only through our website.