Privacy Policy

Information We Collect

We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience. The information we may collect includes your name, shipping and billing addresses, phone number, email address, and payment details when you make a purchase.
We may also collect limited technical data such as your browser type, device information, IP address, and the pages you visit on our website. This information helps us improve site functionality and ensure a smooth, secure shopping experience.

We do not collect or store any sensitive personal information beyond what is required to complete your transaction. Orrenza does not knowingly collect information from individuals under the age of 18.

How We Use Your Information

Your information is used strictly for operational and customer service purposes. This includes:

  • Processing and fulfilling your orders.
  • Providing updates regarding your order status, shipment, or returns.
  • Responding to your customer service inquiries and requests.
  • Improving our website, products, and user experience.
  • Sending occasional updates or promotional offers, only if you have opted in.

We never sell, rent, or trade your personal data to third parties for marketing purposes.

Payment and Security

All transactions at Orrenza are securely processed through trusted and encrypted payment gateways. We accept Visa, MasterCard, American Express, Discover, and PayPal. Your full credit card details are never stored on our servers. Payment processing partners comply with industry-standard PCI-DSS (Payment Card Industry Data Security Standards) to ensure your financial data remains protected at all times.

Our website uses secure SSL (Secure Socket Layer) encryption to safeguard data during transmission. You can identify this by the “https://” prefix in your browser address bar, indicating a secure connection.

Cookies and Tracking Technologies

Our website may use cookies to improve site performance and enhance your browsing experience. Cookies are small data files stored on your device to remember your preferences, shopping cart items, and login status (if applicable). You can adjust your browser settings to disable cookies at any time, but doing so may affect some site functionality.

We may also use analytics tools such as Google Analytics to understand how visitors interact with our store. These tools collect aggregated, non-identifiable data solely for performance improvement and website optimization.

Sharing of Information

We only share your information with service providers directly involved in processing your orders — for example, payment processors, shipping carriers, and fulfillment partners. These third parties are obligated to protect your data and may only use it to perform their designated services.

We may also disclose information if required by law, court order, or government request to comply with legal obligations or protect Orrenza’s rights and property.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Once data is no longer needed, it is securely deleted or anonymized to prevent unauthorized access.

Your Rights and Choices

As a customer, you have the right to access, review, or request deletion of your personal information at any time. You may also withdraw your consent for promotional communications by unsubscribing through the link in our emails or contacting us directly.

If you wish to update or correct your personal details, please contact us through our support email. We will process your request promptly and transparently.

Third-Party Links

Our website may contain links to other websites or services operated by third parties. We are not responsible for the content or privacy practices of those sites. We encourage you to review their policies before providing any personal information.

Data Security Commitment

We take all reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. While no online transmission or storage system is completely secure, Orrenza maintains strict internal controls and continuously monitors security measures to safeguard customer data.

Updates to This Policy

Orrenza may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage customers to review this policy periodically to stay informed about how we protect their privacy.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact our support team. We are always available to assist and provide clear answers.

Business Details

Business Name: Orrenza
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (209) 173 0924
Business Email: contact@orrenza.shop
Business Address: 4447 E Rialto Ave, Fresno, CA 93726, USA

 

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